Security & Compliance
Handling Security Incidents
If you suspect a security incident, act quickly to limit the impact. Immediately revoke any compromised API keys or sessions. Reset passwords for affe...
Enabling Single Sign-On
SSO allows users to log in using your organisation's identity provider (IdP). Go to Settings > Security > Single Sign-On . Select your IdP (e.g. Okta...
Managing API Keys
API keys are used to authenticate programmatic access to the platform. Go to Settings > API > Keys . Click Generate New Key and give it a descripti...
Setting Password Policies
Admins can enforce password requirements for all users in the organisation. Go to Settings > Security > Password Policy . Configure the minimum lengt...
Monitoring Account Activity
Audit logs give you a detailed record of actions taken in your account. Go to Settings > Security > Audit Log . Filter by date range, user, or action...
Understanding Compliance Certifications
We maintain several compliance certifications to protect your data. SOC 2 Type II: Audited annually for security, availability, and confidentiality. ...
Submitting GDPR Requests
Under GDPR, you have the right to access, correct, or delete your personal data. Go to Settings > Privacy > GDPR Requests . Select the request type: ...
Restoring Archived Data
Archived conversations can be restored if needed. Go to Settings > Data > Archives . Search for the conversation or data set you want to restore. Cli...
Requesting Data Export
You can export a copy of all data stored in your account. Go to Settings > Privacy > Export Data . Select the data types you want to include. Click ...
Understanding Data Retention Policies
We retain different types of data for different periods depending on its nature and legal requirements. Conversations: Retained for the duration of y...