Knowledge Base

Well-written articles reduce support requests and improve user satisfaction. Use a clear title that describes what the article helps with. Lead with ...

Use the search bar to quickly find articles across the knowledge base. Type a keyword or phrase into the search bar at the top of the help center. Res...

Archive old conversations to keep your inbox organised without permanently deleting data. Open the conversation you want to archive. Click the Archiv...

You can remove individual articles from public view without deleting them. Open the article in the editor. Click Unpublish in the top-right corner. ...

Once your content is ready, make your help center publicly accessible. Go to Help Center > Settings > Visibility . Set visibility to Public . Click ...

Serve your help center from your own domain (e.g. help.yourcompany.com ). Go to Help Center > Settings > Domain . Enter your desired custom domain. ...

Apply your brand identity to your public-facing help center. Go to Help Center > Settings > Branding . Upload your logo and favicon. Set your primary...

Well-formatted articles are easier to read and navigate. Use headings (H2, H3) to break content into sections. Use bullet lists for unordered item...

Visual content helps users follow instructions more easily. Click the image icon in the editor toolbar. Upload an image or paste a URL. Add alt text f...

Every time you save an article, a new revision is created. Open the article in the editor. Click Version History in the sidebar. Select a previous v...

Create structured help articles for your users. Go to Help Center > Content > New Article . Enter a title and select a category. Write your content u...

Categories help organise your knowledge base articles into logical groups. Go to Help Center > Content . Click New Category . Enter a name and optio...